Fix common problems

Signing in

• The sign-in code doesn't arrive: check your spam folder, then choose Resend code.
• "This sign-in has expired": sign in again.

Harko doesn't answer

• "Harko Cloud isn't answering": Harko Cloud may be waking up. Try again in a moment.
• "Your Harko box is offline": see My Harko box is offline.
• "The AI service is busy right now": try again shortly.
• "This conversation has grown too long": start a new chat and ask again.
• Your plan's tasks are used up: they reset every 5 hours, or choose a bigger plan (see Plans and usage limits).

Accounts

• "Sign-in expired" next to an account: open Accounts (phone app: Me › Connected apps) and choose Reconnect.

On the web

• I only see the chat, not Inbox, Library or Scheduled: these appear when you chat with Harko Cloud or a Harko box. If they are missing, reload the page; if they stay missing, email us.

Harko for desktop

• "Harko can't be reached": check your internet connection. Harko tries again on its own.
• Windows SmartScreen blocks the installer: choose More info, then Run anyway.
• The Chrome extension shows a red !: open Harko for desktop and turn on Use Chrome on this computer (see Let Harko work in Chrome).
• Harko can't hear you or see the screen on a Mac: allow Harko under System Settings › Privacy & Security (Microphone, Screen & System Audio Recording or Accessibility).

Downloading the apps

• The download doesn't start: if you opened the page inside another app, open it in Chrome or your default browser instead.