My Harko box is offline
If Harko says your box is offline or can't be reached, here is what to check.
Applies to: Web · Phone app · Desktop
- Check that the box has power.
- Check that its network cable is plugged in at both ends, and that the light at the box's network port is on.
- Wait 1–2 minutes, then try again.
In the phone app, Me › Harko box shows whether your box is Online or Offline.
While the box is offline, you can still read past conversations. On the web, Harko answers from the server instead — those answers can't use your box's tools or memory, and the reply says so.
Harko Cloud
Harko Cloud sleeps when you are not using it and wakes when you chat. If it says Harko Cloud isn't answering, try again in a moment.
Still offline? See Contact support.